Ordering

How do I place an order?
Placing an order is easy. Browse our website, choose your favorite items, and add them to your cart. When you are ready, proceed to checkout, enter your shipping and billing information, select a payment method, and confirm your order.

Can I change my order after placing it?
Once an order is placed, changes are not guaranteed. If you need help, please contact our support team at [email protected] as soon as possible. We will do our best to assist you.

How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or on the carrier’s tracking page.

Shipping

Where do you ship?
We ship worldwide.

How much does shipping cost?

  • USA: $4.99

  • International: $12.99

How long does shipping take?

  • USA: 5–7 business days

  • International: 10–15 business days

Returns & Refunds

What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return your item for a full refund within 30 days of receiving your order.

Who pays for return shipping?

  • If the item is damaged or defective, we cover the return shipping cost.

  • For all other returns, the customer is responsible for return shipping. We recommend using a tracked shipping method.

When will I receive my refund?
Once we receive and inspect your return, we will process your refund to the original payment method. Refunds usually appear within 10–15 business days, depending on your bank or payment provider.

Cancellations

Is there a cancellation fee?
No, we do not charge cancellation fees. If your order has already been processed or shipped, return shipping costs may apply.

Payment

What payment methods do you accept?
We currently accept Visa and MasterCard.

Is my payment information secure?
Yes. We use industry-standard encryption to protect your personal and payment information.

When will my card be charged?
Your card will be charged at the time of purchase.

If you have any other questions, please contact us at [email protected].
We are always happy to help. 💛