Frequently Asked Questions (FAQ)

Ordering

1. How do I place an order?

Placing an order is simple! Browse our website, select the product you love, and add it to your cart. Proceed to checkout, where you’ll enter your shipping and billing details, choose a payment method, and confirm your order.

2. Can I modify my order after placing it?

We cannot guarantee changes once an order is placed. However, contact our support team at [email protected] as soon as possible, and we’ll do our best to assist you.

3. How can I track my order?

Once your order is processed and shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the carrier’s website.

Shipping

1. Do you ship internationally?

Yes! We ship worldwide.

2. What are the shipping costs?

Shipping fees are as follows:

  • USA: $4.99
  • International: $12.99

3. How long does shipping take?

  • USA: 5-7 business days
  • International: 10-15 business days

Shipping times may vary based on location and customs processing.

Returns & Refunds

1. What is your return policy?

We want you to be 100% satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receipt for a full refund.

2. Who pays for return shipping?

If the item is not damaged or defective, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

3. How long does it take to process a refund?

Once we receive your returned item, we will process your refund. Please allow 10-15 business days for the refund to appear in your account, depending on your financial institution.

Order Cancellation

1. Is there a fee for canceling an order?

We do not charge cancellation fees. However, if your order has already been processed or shipped, return shipping fees may apply.

Payment

1. What payment methods do you accept?

We accept Visa and MasterCard.

2. Is my payment information secure?

Yes! We use industry-standard encryption to protect your payment information during checkout.

3. When will my credit card be charged?

Your credit card will be charged at the time of purchase.

If you have any additional questions, feel free to reach out to us at [email protected]. We’re happy to help!