Exchange Policy

Before finalizing your order, please review all details carefully, including size, design, and shipping address. We do not accept exchanges due to incorrect selections.

Order Cancellation

  • Timeframe: You may cancel your order within 6 hours of placement.
  • Processing: After this period, your order may already be in processing or shipping.
  • Fee: A 10% cancellation fee applies.
  • How to Cancel: To request a cancellation, email [email protected].

Return & Refund Policy

Eligibility:

  • Returns are accepted within 30 days of delivery.
  • After 30 days, the order is considered accepted, and no refund will be issued.
  • We offer full refunds for eligible returns in cases where:
    • The product arrives damaged or broken.
    • The design, size, or material does not match the order.
    • The item differs from how it was described.

Condition for Returns:

Returned items must be in their original condition:

  • Unworn, unwashed, and unaltered.
  • Original tags and packaging intact.
  • Items modified or defective (unless due to our fault) are not eligible.

Proof of Purchase Requirements:

To process your return, provide:

  • Shipping label/receipt.
  • Proof of purchase.
  • Clear photo of the defective item.
  • Email correspondence with our team.

How to Return an Item

  1. Initiate a Request: Email [email protected] with proof of purchase and product images.
  2. Approval & Instructions: Our support team will respond within 2–3 business days with return details.
  3. Ship the Item: Use a traceable carrier and pack your item securely.
  4. Send Tracking Info: Email us the return tracking number or a photo of the return receipt.

📌 Important: Do not send back items without prior email confirmation. Unauthorized returns will not be processed, and no refund will be issued if the package is lost.

Return Shipping Costs

  • Customers cover the cost of return shipping.
  • This fee is non-refundable.

Refund Processing

  • Processing Time: Refunds are issued within 2 business days of receiving your return.
  • Notification: You will receive a confirmation email once the refund is processed.
  • Bank Processing: Refunds may take 10 to 15 days to appear, depending on your bank.
  • If you haven’t received your refund after this period, contact us at [email protected].

Important Notes:

  • Returns must be requested within 30 days of delivery.
  • Customers must contact our Support Team before returning an item.
  • Lost or damaged return shipments are not our responsibility.

Thank you,
Customer Service Team – Iwinkids.com